Patient Information

New Patients

-We are currently accepting New Patients. We accept Cigna and Aetna.

-We offer Video Appointments. If you live anywhere in California, we can potentially provide care for you through our telemedicine video appointments (similar to Skype appointments).

– Our practice focuses on the diagnosis and medication management. We do not offer extensive therapy. We often encourage patients to meet with a psychologist on a weekly basis for therapy. However, it is not required by our practice. We prescribe the minimal amount of medication necessary to achieve the desired result. 

-New patient appointments: 45 minutes.

-Follow-up appointments: 15-20 minutes.

-We require that patients be seen at least once in two months to ensure they are doing well. 

-The first appointment is only a consultation. We cannot guarantee that we can accept you as a patient until we meet with you. 

Disability

-Our practice does not provide paperwork for short-term or long-term disability. 

 

Insurance & the Cost of your Appointments

Please note that it is the patient’s responsibility to be aware of the cost of their appointments. 

Based upon your plan, you will either have a copay (usually $10- $60 per appointment) or a deductible (you are responsible for the full cost of each appointment until you reach a certain amount and then your insurance company will begin to pay a percentage of each appointment).

We encourage you to call the phone number on the back of your insurance card to find out how much your copay or deductible fee will be for each appointment. 

After your appointment, once your insurance company processes your insurance claim, they will update their website stating how much you owe for your appointment. We will then relay this information to you. Your insurance company will send you a statement as well. 

Please note that we do not have any control over the cost of your appointments. The cost of your appointments are determined by your insurance company and the plan that you choose. 

 

 

Self-Pay Fee

Please find the rate for the Self-Pay fee listed on the “Request an Appointment” form (under the insurance section).  

Cancellation Policy

-Psychiatric Excellence requires 2 business days notice (48 hours) before an appointment for cancellation. Business days are counted as Monday-Friday, 9:00 am to 5:00 pm, and do not include major holidays. For example, if you have an appointment scheduled at 2:00pm on Monday, the cut-off time for cancellation is 2:00pm on the previous Thursday.

-If you have an appointment on Saturday or Sunday, we will need to be informed via email by Wednesday at 5:00pm that you would like to cancel your appointment. 

-Cancellations received after this cut-off time will be considered late cancellations and will result in a late-cancellation fee. Missed appointments are counted as late cancellations.

-The late cancellation/ missed session fee is $150.

-Please email us at admin@psychiatricexcellence.com if you would like to reschedule or cancel your appointment.

 

Adjusting Medication Dosages

-Please note that we usually do not adjust medication dosages or prescribe new medications through email or by phone (exceptions would be if a patient is having a side effect from a medication or an emergency situation). Usually, we are only able to do so during an appointment.

-Dr. Goel is available for phone calls for psychiatric emergencies (although if you have a psychiatric emergency, please first call 911 or go to your nearest emergency room).

 

 Forms or Letters

-Only when appropriate, forms or letters (service animal, work, school, etc) are completed. There is a fee associated with completing forms or writing letters.